Privacy Policy


  1. Information About You
  2. The Pier Hotel / York Cove Investments Transaction Processing
  3. The Pier Hotel / York Cove Investments Customer Service Correspondence
  4. Accessing Your Personal Information
  5. The Pier Hotel / York Cove Investments Chat Rooms and Forums
  6. The Pier Hotel / York Cove Investments Legal Requirement
  7. Links to Other Sites
  8. Cookies And Other Tracking Methods
  9. Newsletter Subscription
  10. Security
  11. Amendments

Information About You.
We collect personal and Non-Personal Information Registration and Transactional Data. When you register on our Site, we may collect various kinds of Personal Information including your name, e-mail address, address, and phone number. When you make purchases from our Site, we may collect purchasing information such as product orders, shipping address(es), and credit card information.

Except as disclosed in this policy, we DO NOT sell, rent or disclose information or make it possible for other parties to contact them directly without our guests consent.

The Pier Hotel / York Cove Investments Transaction Processing.
We may use your Personal Information to create a convenient and easy-to-use shopping process that includes an Online "shopping cart" that allows you to track selected products and proceed through purchase. Also we may share transactional information with entities (such as banks) as is necessary to process credit card payments or other purchasing or delivery systems.

The Pier Hotel / York Cove Investments Customer Service Correspondence.
We may collect information that identifies you personally when you submit comments, questions or suggestions to our support department so we can respond to you efficiently.

Accessing Your Personal Information.
The Pier Hotel / York Cove Investments respects your rights to access personal information we have collected about you at any time and make changes you deem appropriate.

Personal details can be changed at any time by contacting our service department By e-mail to or by phoning us on +61 3 6382 1300  during business hours. We accept your right to opt out of any consumer research The Pier Hotel / York Cove Investments has/is conducting at any time.

The Pier Hotel / York Cove Investments Forums.
Our Site may have chat rooms, discussion boards, on-line forums and other interactive technologies that allow individual comments and messages to be tied to a guests name or e-mail address.

Be aware that any information you post in such forums is public information and The Pier Hotel / York Cove Investments cannot control what uses third parties may make of personal information you share in such forums.

The Pier Hotel / York Cove Investments Legal Requirement.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:

(a) conform with the law, respond to claims or comply with legal process served on The Pier Hotel / York Cove Investments or the Site;

(b) protect and defend our rights or property, the Site, our employees, guests or the public

Links to Other Sites.
Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages.

Please note: Third party Web sites privacy policies may differ from those of The Pier Hotel / York Cove Investments. We encourage you to review and understand their privacy practices before providing them with information.

Cookies And Other Tracking Methods.
We track traffic patterns throughout the URLs (web-sites) registered to The Pier Hotel / York Cove Investments. The Pier Hotel / York Cove Investments may use a feature of your browser called a cookie. Cookies by themselves cannot be used to find out your identity or the identities of any of our users - they only identify your computer to our servers when you visit our site.

Cookies are small pieces of information stored on your hard drive, not on our site, to help you navigate a website as easily and as quickly as possible.

Newsletter Subscription.
It is our policy to send e-mail only to consumers who give us permission to do so. In every such e-mail we will have instructions on how you may unsubscribe from the e-mail list.

Those who request information and request receipt of continuing marketing and other information from The Pier Hotel / York Cove Investments, will occasionally receive e-mail communications to provide information which we think you will find useful/beneficial, including information about new products and services.

We use industry-standard methods to protect your personally identifiable information from access, loss, misuse, alternation or destruction by any unauthorised party. Among other techniques, we store such information on a computer behind our "firewall" in a secure location, and we restrict the number of employees internally who can access such data.

We encrypt order information, including credit card numbers, using Secure Sockets Layer (SSL) technology to ensure that our customers information is safe, as it is sent over the Internet to our server.

Amendments to this policy will be posted on this web-site and will be effective when posted.

If you have any further queries, please contact us at


Contacting Us

The Pier Hotel
5 Elizabeth Street
George Town, Tasmania
p. (03) 6382 1300
f. (03) 6382 2085

Finding Us

Click here for an interactive Google Map of George Town, Tasmania, Australia.